MealBoat is committed to protecting and respecting your privacy. This privacy policy sets out how MealBoat uses and protects any information that you provide when you use the MealBoat platform i.e., website or/and the App or when you otherwise do business or contact us. If for some reason the following privacy and security policy does not answer your questions, please contact us at admin@mealboat.com. Please read this policy carefully to understand how we handle and treat your personal information.

By visiting and/or ordering services on the MealBoat platform, you agree to the collection, use and transfer of your information as set out in this policy.

WHEN AND WHAT INFORMATION DO WE COLLECT?

MealBoat collects information from Sellers/Home Chefs, such as, name, email address, mobile number, brand name, physical address, geolocation, language preference and any other data the Seller/Home Chef may have chosen to provide on the MealBoat Platform.

MealBoat also collects basic information of Users/Customers, such as, name, mailing address, email, phone number, age group, gender, language preference, preferred category of food items/products and any other data the User/Customer may have chosen to provide. This information is collected when you create an account as a User/Customer or Seller/Home Chef and later, during online transactions.

Information like IP address, web pages visited, browsing data, device data, operating system, mobile network information, referrer URL, your use of our website, and other clickstream data is collected while the user/customer is interacting with our platform, to measure, improve, personalize, optimize user experience on our platforms. We collect this information automatically through the use of various technologies, such as cookies.

WHY DOES MEALBOAT COLLECT THIS INFORMATION? The primary reason MealBoat gathers information is solely for the purpose of enabling services and making your experience better on the MealBoat platforms and for enabling order processing, shipping, and customer services. MealBoat permits you to update, edit, and manage your content on our platform. The information is also used to improve services, website content, navigation, and customer relationship management. For example, we may contact you to provide an update on your order, information regarding the delivery status or to clarify questions related to your order. We also periodically communicate with you (for e.g., sellers/home chefs sending messages, direct communication between you and the sellers/Home Chefs, onboarding of new sellers / Home Chefs, new feature/benefits introduction, change in policies, etc.). The information MealBoat collects, and how that information is used, also depends on how you use our services. Information on the platform usage may be recorded and analyzed to improve future services. All analysis is done only at aggregate level and MealBoat never accesses or analyses data at user level.

Please note that by submitting comments and feedback regarding the Website and the services, you approve our use of such comments and feedback on the Website and in any marketing or advertising materials.

HOW DO WE USE COOKIES? A cookie is a small text file that is downloaded onto your device when you access a website. Cookies allows the website to recognize your device and store some information about your preferences or past actions to make the website work more efficiently. The website can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences, for example, which pages you find useful and which you do not. In short, cookies help us provide you with a good experience when you browse and navigate through the website and allows us to improve our website. A cookie in no way gives us access to your computer or any information about you. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. You can find more information about cookies, including how to see what cookies have been set on your device and how to manage and delete cookies by visiting www.aboutcookies.org. Unless you have adjusted your browser setting so that it will refuse cookies and/or you have not accepted our cookies policy, our system will issue cookies when you log on to our site.

DOES MEALBOAT DISCLOSE ANY INFORMATION TO THIRD PARTIES? We may share your information with third parties in certain circumstances:

  1. Third parties process information such as credit card payments and provide support services related to payments for us.
  2. In addition, we may need to provide your information to any Seller/Home Chefs ("Partner Vendors") that you have placed your order, paid bills, and discovered using our Services.
  3. We engage certain trusted third parties to perform functions and provide services to us, including cloud hosting services, off-site backups, email service providers, and customer support providers. We will only share your personal information with third parties to the extent necessary to perform these functions, in accordance with the purposes set out in this Privacy Policy and applicable laws.
  4. MealBoat does not share, lend, or sell your information to any other company. However, MealBoat may need to share or disclose some of your information outside MealBoat if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary in the following events : (i) meet any law, regulation or legal process as applicable or enforceable request from government; (ii) To enforce applicable terms of service, including investigation of potential violations, fraud, security or technical issues/breaches; (iii) Protect against harm to the rights, or safety of person and property, as required or permitted by Law, including protection against fraud; (iv) in cases of organization restructuring or amalgamation or merger involving MealBoat.
  5. We may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Privacy Policy, and it may be used and disclosed to others without limitation. We may use and share aggregated non-personal information with third parties for marketing, advertising, and analytics purposes.

WHAT STEPS ARE TAKEN TO KEEP PERSONAL INFORMATION SECURE? We are concerned about ensuring the security of your Personal Information. We exercise great care in providing secure transmission of your information from your device to our servers. Personal Information collected is stored in secure operating environments that are not available to the public. We restrict access to personal information to employees, and external contractors who may need the information to process some services. Any internal employee with this access is subject to strict contractual confidentiality obligations and strict actions (up to termination or criminal action) will be taken if they fail to meet these obligations. However, we would like you to understand and accept that data transmission over the internet may be liable to risk and we would assume no liability for any disclosure of information due to errors in transmission issues or unauthorized third-party access to/breach of our platforms or databases.

DATA RETENTION: We may retain your personal information as long as you continue to use the Services, have an account with us, or for as long as is necessary to fulfil the purposes outlined in the policy. You can ask to close your account by contacting us at the details above, and we will delete your personal information on request. We may, however, retain personal information for an additional period as is permitted or required under applicable laws, for legal, tax, or regulatory reasons, or for legitimate and lawful business purposes.

YOUR RIGHTS: You may always opt-out of receiving future e-mail messages and newsletters from MealBoat. We provide you with the opportunity to opt-out of receiving communications from us by going into your profile settings and choosing the appropriate options. To opt-out, you can also send us a message at admin@mealboat.com. Please note, however, that you generally cannot opt-out of service related announcements, e.g. if the Service is temporarily suspended or if delivery of a product or service is delayed.

CHANGES TO THIS PRIVACY POLICY: If we decide to change our privacy policy, we will post those changes on this page.

HOW CAN MY CONCERNS OR GRIEVANCES BE ADDRESSED?  If you have any concerns or grievances in connection with your personal information and how we use or handle your personal information, then you may contact us by writing to the grievance officer at admin@mealboat.com or our mailing address at our website.