By visiting and/or ordering services on the MealBoat platform, you agree to the collection, use and transfer of your information as set out in this policy.
WHEN AND WHAT INFORMATION DO WE COLLECT?
MealBoat collects information from Sellers/Home Chefs, such as, name, email address, mobile number, brand name, physical address, geolocation, language preference and any other data the Seller/Home Chef may have chosen to provide on the MealBoat Platform.
MealBoat also collects basic information of Users/Customers, such as, name, mailing address, email, phone number, age group, gender, language preference, preferred category of food items/products and any other data the User/Customer may have chosen to provide. This information is collected when you create an account as a User/Customer or Seller/Home Chef and later, during online transactions.
Information like IP address, web pages visited, browsing data, device data, operating system, mobile network information, referrer URL, your use of our website, and other clickstream data is collected while the user/customer is interacting with our platform, to measure, improve, personalize, optimize user experience on our platforms. We collect this information automatically through the use of various technologies, such as cookies.
WHY DOES MEALBOAT COLLECT THIS INFORMATION? The primary reason MealBoat gathers information is solely for the purpose of enabling services and making your experience better on the MealBoat platforms and for enabling order processing, shipping, and customer services. MealBoat permits you to update, edit, and manage your content on our platform. The information is also used to improve services, website content, navigation, and customer relationship management. For example, we may contact you to provide an update on your order, information regarding the delivery status or to clarify questions related to your order. We also periodically communicate with you (for e.g., sellers/home chefs sending messages, direct communication between you and the sellers/Home Chefs, onboarding of new sellers / Home Chefs, new feature/benefits introduction, change in policies, etc.). The information MealBoat collects, and how that information is used, also depends on how you use our services. Information on the platform usage may be recorded and analyzed to improve future services. All analysis is done only at aggregate level and MealBoat never accesses or analyses data at user level.
Please note that by submitting comments and feedback regarding the Website and the services, you approve our use of such comments and feedback on the Website and in any marketing or advertising materials.
DOES MEALBOAT DISCLOSE ANY INFORMATION TO THIRD PARTIES? We may share your information with third parties in certain circumstances:
WHAT STEPS ARE TAKEN TO KEEP PERSONAL INFORMATION SECURE? We are concerned about ensuring the security of your Personal Information. We exercise great care in providing secure transmission of your information from your device to our servers. Personal Information collected is stored in secure operating environments that are not available to the public. We restrict access to personal information to employees, and external contractors who may need the information to process some services. Any internal employee with this access is subject to strict contractual confidentiality obligations and strict actions (up to termination or criminal action) will be taken if they fail to meet these obligations. However, we would like you to understand and accept that data transmission over the internet may be liable to risk and we would assume no liability for any disclosure of information due to errors in transmission issues or unauthorized third-party access to/breach of our platforms or databases.
DATA RETENTION: We may retain your personal information as long as you continue to use the Services, have an account with us, or for as long as is necessary to fulfil the purposes outlined in the policy. You can ask to close your account by contacting us at the details above, and we will delete your personal information on request. We may, however, retain personal information for an additional period as is permitted or required under applicable laws, for legal, tax, or regulatory reasons, or for legitimate and lawful business purposes.
YOUR RIGHTS: You may always opt-out of receiving future e-mail messages and newsletters from MealBoat. We provide you with the opportunity to opt-out of receiving communications from us by going into your profile settings and choosing the appropriate options. To opt-out, you can also send us a message at email@example.com. Please note, however, that you generally cannot opt-out of service related announcements, e.g. if the Service is temporarily suspended or if delivery of a product or service is delayed.
HOW CAN MY CONCERNS OR GRIEVANCES BE ADDRESSED? If you have any concerns or grievances in connection with your personal information and how we use or handle your personal information, then you may contact us by writing to the grievance officer at firstname.lastname@example.org or our mailing address at our website.